24HR DISPATCH

Warranty & Returns

All returns must be unused and in their original condition (including all original protective packaging).
• You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related shipping costs.

• The only products that cannot be returned are items marked 'Clearance', Seconds or Scratch and Dent. This stock is sold as is, and you accept that for a reduction in price, your item will be ‘seconds stock’ which may contain imperfections. 

• The original shipping costs to you are not refunded.

• If you have received free shipping any refund will be minus any initial shipping costs.

• If items are returned and are not in their original, unused condition, then we are unable to process a return and the item may be returned to you at your expense. 

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If you are requesting a refund, we require the complete item to be returned to us, however where an item is deemed faulty we will cover all return shipping costs. 
The item must be lodged as a return with Australia Post within 7days of us sending a return postage label.  If these conditions are not met, we will not continue with a return and will instead offer a remedy. If an item is not able to be returned as per these terms, you must advise us immediately.
Please note : We do not issue partial refunds on faulty goods. In all circumstances we require the goods to be returned to us in original packaging so we can remedy with our suppliers. 
If you are not willing to return your goods, you will not be eligible for a refund. 

If the item requires assessment, we will arrange for a courier to return your product to our warehouse for assessment by our manufacturing team.  Upon receiving the product back in our warehouse we will assess the item and if found to indeed be a manufacturing fault we will issue a refund or a replacement item - refund or replacement decision will be made at our discretion.

If however the product is assessed by our technicians and deemed to be user error, incorrectly assembled, or simply a change of mind (meaning no manufacturing fault or defect can be found that would affect the use or structural integrity of the product ) then we will refund a maximum of 50% of the amount paid for the item, less any associated shipping costs. 

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How do I return a product I feel may be faulty ?

If you believe your product is faulty, please touch base with our customer service team with in 5 days of receiving your order or fill in our online warranty or returns form. We reserve the right, inline with consumer protection laws, to issue replacement parts where deemed appropriate, or a replacement item, rather than a refund of product. 

For missing or replacement parts, please touch base within 5 days of receiving your order. We implore you to check your delivery when received as we may be unable to assist if these time frames are not adhered too.

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